Résumé
Experience
A clear view of commercial roles, long-term freelance delivery, education, and certifications — rewritten for clarity, not exaggeration.
Ambitious full-stack web developer with 14+ years of freelance website delivery and hands-on experience in IT support environments. Comfortable with HTML, CSS, JavaScript, and React, with solid foundations in Node.js and PHP. I work well with established tools and look for opportunities to deepen skills in application architecture, testing, and engineering practices on larger team projects.
IT Support Manager
Bridge Partners · United Kingdom
- Supported business clients across Windows, Linux, and macOS environments.
- Resolved complex technical issues and handled level 2/3 client communication.
- Maintained documentation and kept network service configuration accurate.
- Managed Microsoft 365 (Exchange Online, Teams, SharePoint) and hybrid Active Directory environments.
Senior Subject Matter Expert
Microsoft · Teams · Greece
- Promoted to Senior SME within the Microsoft Teams project.
- Led a team of up to 20 engineers and mentored other SMEs.
- Built reporting tools that improved data analysis and raised team efficiency by 20%.
- Worked with product and engineering teams (Azure, Exchange, SharePoint), feeding frontline insights back into the product.
- Drove process changes that reduced escalations by 30% and improved technical documentation quality.
Subject Matter Expert
Microsoft · Teams · Greece
- Served as Subject Matter Expert for Microsoft Teams, focusing on technical support quality.
- Coordinated a team of up to 20 engineers solving complex end-user issues.
- Created technical documentation and improved operational procedures, increasing service quality by 25%.
- Analyzed Teams application logs and root causes to speed up escalation and resolution.
Full Stack Web Developer
Freelance · Poland / United Kingdom
- Delivered 20+ web projects for individuals and companies in Poland and abroad.
- Built and customized WordPress themes and plugins; integrated WooCommerce, Site Kit, SEO tools, and forms.
- Owned front-end and back-end work across HTML, CSS, JavaScript, React, Node.js, and PHP; also worked with CMS and e-commerce platforms.
- Focused on responsive design, performance, clean HTML structure, and SEO standards.
Education
IT Infrastructure Technician
Information Technology College 3A
Cambridge, United Kingdom · 2017–2019
Certificates
- Microsoft Technology Associate: Networking 98-366 — Microsoft, Cambridge (2018)
- macOS Terminal Course — Amsys, London (2018)
- Award in Mobile and Operating Systems — BCS, Cambridge (2018)
- Apple Certified Support Professional — Amsys, London (2017)
- Award in Coding and Logic — BCS, Cambridge (2017)
- Award in Cloud Services — BCS, Cambridge (2017)
- Award in Business Processes — BCS, Cambridge (2017)